There are many benefits to using Welsh in the workplace.

The Business Case

  • Providing a bilingual service improves the quality of your customer service.
  • It can attract more business through the door - it reflects local service that shows respect for the community and is a sure way of gaining customer loyalty.
  • It's a way of engaging more closely with customers, old and new.
  • You do not have to spend twice as much to offer twice the service - in both languages.
  • Outside Wales it strengthens the Welsh business brand. It shows a company is proud of itself and of its Welsh presence.  
  • It’s also a mark of good practice and a boost to equality.

Equal Status

The Welsh and English languages have equal status in public life in Wales. The Welsh Government is in the process of introducing new Welsh language ‘standards’ to improve the services Welsh speakers can expect to receive from organisations. The aim is to also increase the use of such services.

Private Companies

Most private companies are not legally obliged to provide a Welsh language service to the public but more and more see the benefits of doing so and offer it voluntarily.

If your company or organisation needs help to develop a bilingual service, The Welsh Language Commissioner is a good starting point - it has launched a new service to help small and medium-sized companies improve their use of Welsh.

Publicise your Bilingual Service 

It pays for any company or organisation that provides a Welsh language service to publicise it. There are ‘Cymraeg’ staff badges, signs and posters available to companies and organisations for public display. Ask your local Menter Iaith for stock or the Commissioner for 'Iaith Gwaith/Working Welsh' lanyards.

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